Reference

What Our Privacy Policy Covers

Your account runs on a short privacy rulebook: what we collect, why we keep it, and how you get it corrected or removed.

Phone login recordsWallet deposit recordsCricket market activityCopy or delete requests
baje88 What Our Privacy Policy Covers
REACH OUR TEAM

How to Reach Our Privacy Team

Privacy requests do not need a special form. Open the help panel inside your logged-in account, pick the privacy option, and a ticket is created against your account number automatically. Prefer chat? The window tells you whether an agent is on the desk right now, so you are not guessing. For anything you want in writing, use the contact address listed on this site and put your registered mobile number in the message. Either way, we confirm receipt first, then tell you what we need to verify you before any record is changed.

In-Account Help Panel Log in, open help, pick the privacy option. The ticket carries your account number and phone already, so you skip the back-and-forth about who you are.
Live Chat Window The chat window shows if an agent is online. Use it for quick questions about what we store; written requests still go by message so you keep a copy.
Site Contact Address Send from the address on your account and include your mobile number. Requests from an unregistered address wait until we verify you another way.
YOUR DATA RIGHTS

Your Controls Over Your Data

You can ask for a copy of your account data, have a wrong name or number corrected, or close the account and have the details removed where the law allows it. Cookies keep you signed in and remember your language; clearing them from your browser just means signing in again. We hold account records while your account is open, plus the period local rules require after that. Login itself sits behind a one-time code sent to your registered number, so a stolen password alone will not open the door.

Account Copy Request

Ask from inside your account and we assemble the record we hold: profile fields, wallet deposits, sessions, and the play activity tied to your login.

Correction and Deletion

Send a correction for a misspelled name or an old number. Deletion follows the same path, though some transaction records stay as long as local rules demand.

Cookie and Device Control

Clear cookies in your phone browser to end a session, or sign out from the device list to kill a login you do not recognise.

Retention and Access Checks

Records sit with our storage provider under our own access controls. Only staff who handle accounts or payment disputes can open a file, and every opening is logged.

Privacy Questions You Send Us

The same handful of privacy questions land with us every week, so we have answered them here instead of making you open a ticket and wait. They cover what a new account actually stores, how long a closed account's records stay, and what happens to your wallet reference after a bKash or Nagad transfer. If your question is not on the list, the help panel takes it and a person replies.

Your mobile number, name, date of birth and a hashed password or PIN. Add a deposit and the wallet name, amount, reference and time join that record. That is the base file.

We store the wallet name, the transfer reference and the amount, not your wallet PIN or your bKash balance. The reference is what lets us trace a deposit that did not land.

Account details are cleared once the closure is processed, but transaction records stay for the period local rules require, which is what pays out a dispute raised later. The exact period depends on where you are.

Yes. Ask from inside your account or from the contact address on this site. We confirm receipt, verify you with a code to your registered number, then send the record.

Account staff handling your ticket, payment staff chasing a wallet reference, and the processor that clears the transfer. Marketing lists are not built from your file and we do not sell details.

When a rule or a payment rail changes, this page is updated and the new wording takes effect from the date shown on it. A material change is flagged in your account messages as well.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.